Terms of business of enjoy-mallorca
1. Contract Conclusion
Bookings of private vacation accommodation can be made in written form or by word of mouth. They become binding upon receipt of an advance payment to the account of Enjoy Mallorca S.L., as the intermediary between tenant and proprietor.
The prepayment confirms the acceptance of the general terms and conditions of business as well as the conclusion of the lease.
The advance payment of 30 % of the total rent is due within 7 days upon receipt of the booking conformation.
Failure to pay within this period entitles Enjoy Mallorca S.L. to cancel the reservation and to incur liabilities to other parties.
The final payment of the rent (plus possible additional charges) is due 60 days prior to arrival without issuance of further requests of payment.
3. Provision of Services
The scope of services is established in the contract. Unless affirmed, subsidiary agreements have no effect.
4. Share of responsibility
Please notify us of damages to facilities or furnishings within 24 hours following move-in. Complaints issued at a later point cannot be considered.
Most of the vacation homes are located in remote, rural areas. Ants, mosquitos and the likes do not account for shortcomings and will subsequently not account for claims of recompensation.
You have opted for private vacation accommodation in Mallorca.
Please bear in mind that the accommodation might be equipped in a way that does not meet German/UK/your personal criteria in terms of taste and style. However, our vacation accommodation has its unique charm and style, be it modern or rustic.
The basic fittings for bedrooms (bedlinen, blankets, pillows etc.), bathrooms and the kitchens are provided (towels, tea towels and kitchen equipment etc).
Please refer to our website for detailed information on a property.
You will find our vacation accommodation in exactly the same way it has been described. Please share your special requests with us in due time.
Enjoy Mallorca S.L. acts as an agent for vacation accommodation. All contracts are issued on behalf of the proprietor, landlord or caretaker of the properties.
Claims for damages need to be filed to the proprietor, landlord or caretaker.
Enjoy Mallorca S.L. is not liable for possible power blackouts, cuts in water supply, or acts of god.
In case of withdrawal from the contract for a property lease prior to the beginning of the journey on the part of Enjoy Mallorca S.L., Enjoy Mallorca S.L. will provide alternative accommodation.
The client can make no other claims.
The owner provides documentation of the property in image and text. Enjoy Mallorca S.L. takes no liability for aberrations.
Enjoy Mallorca S.L. takes no liability for accidents. The usage of the properties is at the client’s own risk. Claims for compensation cannot be made.
If usage of the object is not possible due to force majeure and no alternative accommodation available, liability is limited to the amount of payments made until that date.
No liability is taken for noise disturbance caused by constructions on neighbouring premises or the likes.
The client takes full responsibility for his valuables/cash etc. Claims for compensation cannot be made.
Landlord and Enjoy Mallorca S.L. are not liable in case of theft or burglary. In such case, Enjoy Mallorca S.L. has to be notifed of damages caused to the property immediately.
Accommodation is ready for move-in from 16:00 onwards and check out by 11:00 on the day of departure.
8. Cancelation Policy
Withdrawals from the contract must be issued in written. The date of receipt is decisive. Enjoy Mallorca S.L. will claim the following withdrawal fees, relative to the total costs of rental, on behalf of the owner:
30% in case of withdrawal up to 60 days prior to the beginning of the lease.
50% in case of withdrawal up to 40 days prior to the beginning of the lease.
70% in case of withdrawal up to 30 days prior to the beginning of the lease.
100% in case of withdrawal up to 20 days prior to the beginning of the lease.
9. Final cleaning
You should leave your accommodation as you found it. All furniture should be returned to its correct place, the floor well swept and all rubbish disposed of. Enjoy Mallorca S.L. and the proprietor, respectively, is in charge of the final cleaning.
Please note that the proprietor’s approval and that of Enjoy-Mallorca S.L. respectively are required if you consider to bring any pets.
The tenant is liable for any damages caused by pets.
11. Rental Cars
The rental cars offered by Enjoy- Mallorca S.L are third-party services provided by the rental companies for our clients.
The rental companies take full responsibility for all reclamations and claims for damages.
12. Miscellaneous Provisions
Place of jurisdiction for the resolution of disputes related to the contract is the place of residence of the owner or the location of the property.
13. Don't forget your travel insurance!
Before using certain parts of the website or renting properties, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your full name, phone number, ID details, email address, country of residence and/or your organization’s country of operation, where necessary to meet requirements under applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your requests, to communicate with you about your order and the website, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
Tourist Tax/Eco Tax (Sustainable Tourism Tax)
Due to a new provincial law in the Balearic Islands, the Eco-tax must be applied to all rentals starting from the 1st of July 2016. Therefore all bookings will have an extra Eco-tax charge of 1 euros per person per day applied to the total amount . This is a legal requirement as according to the new Balearic regional government and we are legally obliged to charge clients and pass the relevant amount on to the tax office in accordance with the law.